Terms and Conditions

Our Mission

At ST NICOLAS HOTEL, we are dedicated to protecting your privacy and safeguarding your
personally identifiable information. We are using the information you entrust us responsibly. ST
NICOLAS HOTEL are committed to respecting your privacy and adhering to the principles of
applicable data protection and privacy laws throughout the world. In case of conflicting laws, the
laws of the land of as applicable in the conditions of sale or service of ST NICOLAS HOTEL shall
prevail. However, your privacy is our main concern.
We have provided this Privacy Statement as an explanation of the information we collect, how we
use it, and how the use of this information can benefit your experience on our web sites and during
your relationship with us. We wish to help you make informed decisions, so please take a moment
to read the sections below.
ST NICOLAS HOTEL and affiliates and providers:
In order to provide multiple access points to the services and products we offer, ST NICOLAS HOTEL
operates directly, or through its affiliates or service providers, many web sites, including without
limitation www.st-nicolas.be. Any third party, which is an affiliate or provider of ST NICOLAS
HOTEL, will only be allowed to collect personally identifiable information (hereinafter: “PII”) on
behalf of ST NICOLAS HOTEL when such is explicitly mentioned on their website. Any one of these
web sites may ask for and collect in order to enhance your experience and provide you with
relevant information.


Information may be collected as part of: (i) fulfilling reservation or information requests, (ii)
purchasing products, (iii) registering for program membership, (iv) submitting a job application, or
(v) responding to communications from us (e.g., surveys, promotional offers, or reservation
confirmations). We endeavor to collect information only with your knowledge and with your
permission if necessary. The types of PII that we collect may include your name, home, work and email
addresses, telephone and fax numbers, credit card information, date of birth, gender, and
lifestyle information such as room preferences, leisure activities, names and ages of children, and
other information necessary to fulfill special requests (e.g., health conditions that require special
room accommodations).
Pantone may also collect non-PII about you, such as your use of our web sites, communication
preferences, travel habits, aggregated data relative to your stays, and responses to promotional
offers and surveys.


Collection & Use
ST NICOLAS HOTEL is fully committed to providing you with information about the collection and
use of PII furnished by, or collected from, visitors while using our web sites, products and services.
It is our practice not to ask you for information unless we need it or intend to use it. Some of the
primary purposes for collecting your PII are as follows:
providing services such as processing a transaction (e.g., making a reservation, fulfilling a request
for information, or completing a product order)
marketing and communications with you in relation to the products and services offered by ST
NICOLAS HOTEL, our strategic marketing partners, and other trusted third parties
performing market research via surveys to better serve your needs, improve the effectiveness of
our web sites, your hotel experience, our various types of communications, advertising campaigns,
and/or promotional activities
You will always be offered the choice not to submit your PII or to decide what communications you
want to receive from us. However, doing so may cause certain transactions to become affected. For
example, not providing a name will prevent the processing of reservations.
Processing and Disclosure
In most cases, the information you provide is added to a local or global database. In the course of
processing your information, it may be necessary to transfer your PII to ST NICOLAS HOTEL
affiliates, properties within the ST NICOLAS HOTEL system and/or third-party service providers
located in the country where the system is located and throughout the world for the purposes
outlined within this Privacy Statement. As a general practice, ST NICOLAS HOTEL do not sell, rent,
or give physical possession of your PII to unaffiliated third parties outside the ST NICOLAS HOTEL
system. Situations in which ST NICOLAS HOTEL may disclose your information to others include:
when we have received your consent to do so
in situations where sharing or disclosing your information is required in order to offer you products
or services you desire (e.g., a vacation package)
when companies or services providers that perform business activities on behalf of ST NICOLAS
HOTEL require such information (e.g., credit card processing, customer support services, market
research administration or database management services)
when a hotel or other property leaves the ST NICOLAS HOTEL system and access to your PII is
necessary to facilitate business operations or meet contractual obligations
in the event ST NICOLAS HOTEL is merged or acquired by another company
to comply with legal or regulatory requirements or obligations in accordance with applicable law
or court order
in case of emergency such as to safeguard the life, health, or property of an individual
If information is shared as mentioned above, we seek to limit the scope of information that is
furnished to the amount necessary for the performance of the specific function. Unless otherwise
precluded by legal process, we require third parties to protect your PII and abide by applicable
privacy laws and regulations.


As part of our commitment to keep you informed, we may mail, e-mail, telephone, or contact you
by other means to notify you of new ST NICOLAS HOTEL products and services, or upcoming ST
NICOLAS HOTEL special offers, events, enhancements, or other relevant information that may be of
interest to you. You may also receive mailings or other communications from carefully selected
third parties. We always offer you the option to decline any or all of these communications by
following the directions included in our e-mails or other communications, or by contacting ST
If you are member of a ST NICOLAS HOTEL loyalty program, you may also change your
communication choices by updating your e-mail preferences in your individual membership profile.
We would like to keep all of our guests and visitors informed and equally able to take advantage of
the benefits offered by ST NICOLAS HOTEL and its strategic marketing partners. However,
depending on the country where you live, certain data privacy regulations may require us to obtain
your permission before we send you information that you have not requested from us.


We endeavor to provide you with the same outstanding service in all locations. To achieve this
goal, we have established or endeavoring to establish a global network comprised of properties,
offices, data centers, trusted marketing partners, service providers, customer contact centers, and
trained associates around the globe. The nature of our business and our operations require us to
transfer your information, including PII, to other group companies, properties, centers of
operations, data centers, or service providers that may be located in countries outside of your own.
Although the data protection and other laws of these various countries may not be as
comprehensive as those in your own country, ST NICOLAS HOTEL will take appropriate steps to
ensure that your PII is protected and handled as described in this Privacy Statement.


To ensure that your PII is accurate and up to date, we encourage you to regularly review and
update your information as appropriate (e.g., in the event your home or e-mail address changes, or
you wish to add an additional method for us to communicate with you). If you are member of a ST
NICOLAS HOTEL loyalty program, you can review and update your individual membership profile
on-line or with the assistance of a ST NICOLAS HOTEL customer service representative. Please note
that in an effort to prevent the unauthorized disclosure of your PII, you may be asked to provide
proof of identity (or other authentication materials) together with the completed access request
If, upon review, you wish to deactivate your ST NICOLAS HOTEL loyalty program member profile, or
update your PII, we will endeavor to do so in a timely manner. Occasionally, information that you
request to be removed will be retained in certain files for a period of time in order to properly
resolve disputes or to troubleshoot problems. In addition, some types of information may be stored
indefinitely on “back up” systems or within log files due to technical constraints, or financial or
legal requirements. Therefore, you should not always expect that all of your PII will be completely
removed from our databases in response to your request.


ST NICOLAS HOTEL recognizes the importance of information security, and is constantly reviewing
and enhancing our technical, physical, and logical security rules and procedures. All ST NICOLAS
HOTEL owned web sites and servers have security measures in place to help protect your PII against
loss, misuse, and alteration while under our control. Although “guaranteed security” does not exist
either on or off the Internet, we safeguard your information using both procedural and technical
safeguards, including password controls, “firewalls” and the use of up to 128-bit encryption based
on a Class 3 Digital Certificate issued by VeriSign, Inc. This allows for the use of Secure Sockets
Layer (SSL), an encryption method used to help protect your data from interception and hacking
while in transit.
In some cases your permission will be implied from the nature of the service requested or
transaction undertaken. For example, ST NICOLAS HOTEL may collect and use PII that you
volunteer, or behavioral data or information collected in the aggregate. In addition, your
permission will be deemed given for communications from us that are necessary to fulfill
transactions and services that you request.
In certain circumstances, we will seek your express permission when we collect information that is
regarded under certain data privacy regulations to be sensitive in nature (e.g., information
revealing racial or ethnic origin, political opinions, or health conditions).


ST NICOLAS HOTEL may use cookies, invisible pixels, and web beacons to obtain information about
you while visiting our web sites. A cookie is a very small text file that is sent to your browser from a
web server and stored on your computer’s hard drive. It assigns the computer with a unique
identifier, which in turn, becomes your identification card whenever you return to a ST NICOLAS
HOTEL web site.
Cookies are designed to save you time because they help us to provide you with a customized
experience without you having to remind us of your preferences each time you return to our web
pages. ST NICOLAS HOTEL cookies are not designed to damage your files, nor can they read
information from other files on your computer hard drive.
Cookies can also help us provide you with a personalized on-line experience in the following ways:
they remember your user name and password for future visits so log-in is easier and faster
they ensure you are provided with the appropriate frames and content
they ensure you obtain all requested information
they help us deliver communications that are relevant and responsive to your interests and location
ST NICOLAS HOTEL cookies are limited to our web sites only, and are not designed to follow you
when traveling on the Internet after leaving ST NICOLAS HOTEL owned web sites. We track the
usage of our web sites in order to better meet your needs and to help make it easier for you to find
information in the future. Please note that in addition to PANTONE HOTELTMSTM cookies, various
third parties may also place cookies on your computer’s hard drive. ST NICOLAS HOTEL is not
responsible for the presence or absence of third party cookies, or for the technological capabilities
or practices employed by third parties in connection with third party cookies.
If you would prefer not to have the benefits of cookies, your Internet browser can be adjusted to
treat cookies in different ways. Depending upon the type of browser you are using, you may be
able to configure your browser so that: (i) you are prompted to accept or reject cookies on an
individual basis or (ii) you may be able to prevent your browser from accepting any cookies at all.
You should refer to the supplier or manufacturer of your web browser for specific details about
cookie security. However, you should also understand that rejecting cookies might affect your
ability to perform certain transactions on our web sites and our ability to recognize your browser
from one visit to the next.
ST NICOLAS HOTEL also uses invisible pixels, sometimes called web beacons, to count how many
people visit certain web pages. Information collected from invisible pixels is used and reported in
the aggregate and does not contain PII. ST NICOLAS HOTEL may use this information to improve
marketing programs and content.


In order to anticipate your needs, ST NICOLAS HOTEL provides links to other web sites for your
convenience and information. ST NICOLAS HOTEL are not responsible or liable for any content
presented by or contained on any independent web site, including, but not limited to, any
advertising claims or marketing practices. Please note that while ST NICOLAS HOTEL will protect
your information on ST NICOLAS HOTEL owned and operated web sites, we cannot control and will
not be responsible for the privacy policies of third party web sites, including web sites owned or
controlled by independent franchisees, third party owners of hotel, resort, interval ownership, or
residence properties that may use the name of a ST NICOLAS HOTEL brand, or web sites not
controlled or authorized by ST NICOLAS HOTEL. Third party web sites that are accessed through
links on our web sites have separate privacy and data collection practices, and security measures.
We have no responsibility or liability for the practices, policies and security measures implemented
by third parties on their web sites. We encourage you to contact them to ask questions about their
privacy practices, policies and security measures before disclosing any PII. We recommend that you
review the privacy statements and policies of linked web sites to understand how those web sites
collect, use and store information.


ST NICOLAS HOTEL does not seek to obtain, nor does it wish to receive PII directly from minors;
however, we cannot always determine the age of persons who access and use our web sites. If a
minor (as defined by applicable law) provides us with his/her data without parental or guardian
consent, we encourage the parent or guardian to contact us to have this information removed and
to unsubscribe the minor from future ST NICOLAS HOTEL marketing communications.


If you would like to update your information, modify your communication preferences, or if you do
not want to receive marketing communications from ST NICOLAS HOTEL in the future, you can
contact us:
by e-mail: reception@st-nicolas.be
by telephone: +32 2 219 04 40
by fax: +32 2 219 17 21
by writing to us at:
Rue du Marché aux Poulets 32
1000 Brussels
IBAN-number: BE70 6430 0491 2725.
VAT-number: BE 0450.505.612
Registration number chamber of commerce: 0450505612
If you would like to contact ST NICOLAS HOTEL Customer Service Department, please choose the
most convenient method from the following:
by e-mail: reception@st-nicolas.be
by telephone: +32 2 219 04 40
by writing to us at:
Rue du Marché aux Poulets 32
1000 Brussels

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